Investigations for claims management and complaints

Mastering disputes, protecting your interests.

At GMS, we intervene quickly and efficiently to investigate maritime or logistical incidents in order to allow you to establish your responsibilities, defend your rights, and obtain the compensation to which you are entitled.

Our areas of expertise:

  • Analysis of the causes of the disaster :
    Precise identification of the circumstances that led to damage or loss (transport accident, mishandling, damage, etc.).

  • Determining responsibilities :
    In collaboration with the relevant stakeholders (insurers, carriers, charterers, etc.), we highlight the obligations and shortcomings of each party.

  • Assessment of loss and damage :
    Calcul économique et technique des préjudices subis (marchandises avariées, retards, pertes d’exploitation…).

  • Rédaction de rapports détaillés et opposables :
    Nos rapports sont complets, étayés et rédigés selon les normes internationales, pour servir de base dans vos démarches de réclamation ou procédures juridiques.

  • Assistance dans les négociations avec les assureurs :
    We support our clients in defending their case and accelerating the compensation process.

Why entrust us with your investigations?

  • Multidisciplinary expertise (cargo, ship hull, containers, bulk…)

  • Responsiveness and ability to intervene in emergencies on site

  • Independence and neutrality in our analyses

  • Compliance with the requirements of jurisdictions and insurers

  • Local and international network for fast and reliable coverage

Areas of intervention:

Présents au Bénin, en Côte d’Ivoire et au Togo, nous opérons aussi sur demande dans d’autres ports ou hubs logistiques d’Afrique de l’Ouest.

An incident? A pending claim?

Contact us now for fast and thorough handling of your case.

 

IN BENIN

Scoa gbeto, Square 263-264 M/ AGUEMON Moubaraka.

IN TOGO

On Ocam Street, building opposite the Moov Africa Ocam agency, on the 2nd floor

IN FRANCE

77 Dupleix Alley
93600 Aulnay Sous Bois

IN IVORY COAST

Abidjan-Cocody, II Plateaux 7th Phase, Opposite the Saint Georges Clinic